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1) Cancellation Policy
Because of our high volume of bookings, guests that a) do not show up to their scheduled appointment, b) cancel/request to reschedule less than 24 hours prior to their appointment, or c) arrive too late past their appointment start time for their Wax Artist to be able to properly perform their service(s) before their next guest’s appointment begins, will be charged a non-refundable cancellation fee equal to 50% of the total cost of their scheduled service(s).

2) No Child Policy
MKP loves family, however, no children under the age of 12 are permitted to accompany you at your appointment, unless the child is receiving a service. This includes waiting in the lobby.

3) Providing Services to Minors Policy
Because our services are considered a form of skin treatment, we require clients under the age of 18 to be accompanied by a parent/guardian, who can sign a consent form, before services can be rendered.

4) Length of Hair to be Waxed Policy
Be sure to have at least 2 weeks of hair growth before your first service. Your hair needs to be at least ¼ inch long (about the length of a grain of rice.) If your hair is not long enough for the service to be performed, you will be charged 50% of the cost of service.

5) New Guest Arrival Recommendation
Please arrive to your appointment on time. If you are a new client, please arrive 5-10 minutes early to complete new client paperwork.

6) Late Arrival Policy
If you will be running late for your appointment, please get in touch with us as soon as possible. We may have to reschedule your appointment due to the fact that clients are often booked back to back. If we do need to reschedule your service(s) they will be subject to a same-day cancellation fee in accordance with our Cancellation Policy.

    • Service Cut-Off Timeframes:
      • 10-minute service – 3 minutes late
      • 15-minute service – 5 minutes late
      • 25-minute service – 7 minutes late
      • 30-minute service – 10 minutes late
      • +45-minute service – 15 minutes late

Note: Service Cut-off Time Frames/The Grace Period is a courtesy, not a right, and subjective to the salon’s discretion.

**If you are arriving late to an appointment for multiple services, we will gladly provide as many of your scheduled services as possible in the remaining time we have available. Any service(s) that could not be performed due to late arrival will be charged a same-day cancellation fee in accordance with our Cancellation Policy.

waxer, columbus, wax master, bikini wax, strip wax, etiquette, sugar, appointment, hollywood wax, professional waxerMKP is a warm and friendly environment where we want to make sure all of our clients feel the most comfortable and welcome. As a client, we ask that you help us to maintain this inclusive, but professional environment. Above are a few etiquette guidelines that we ask of all of our guests, to ensure an atmosphere of mutual respect between both clients and MKP Wax Artists.